Why Conversation?

Customers Ask Hard Questions

Many voice and conversational applications are designed with the assumption that customers come to the interaction with a fully-formed idea of what they want… and that they can describe it concisely. But customers don’t always reach out with a fully-formed intent. Or maybe they understand the issue but don’t know how to describe it to you.

Effective Design Handles Hard Questions

Well-crafted conversational applications provide your customers with relevant and frustration-free responses. Banter’s conversation design process lets your customers get to the right answer even when they can’t describe it or don’t know exactly what their issue is.

Millions of Smart Speakers & Voice Digital Assistants

Over 25% of adult Americans have at least one smart speaker. Soon nearly every home will have at least one smart speaker or a device with an embedded voice digital assistant. And conversation apps don't just live on smart speaker – they're on your phone, TV, car… the list goes on.

Good Conversation Is A Great Customer Experience

Learning curve? Feh. The Banter conversation design process includes user needs research and usability testing. With Banter, when your conversation app goes live your customers will quickly learn how to use it.

Services

With Banter’s conversation design, evaluation, and strategy experts, you’ll have intuitive, robust voice interactions that engage your customers and make the most of conversational AI technology.

Strategy

Does a smart speaker app make sense for your organization? Will conversation change your customer care processes? Banter helps you answer these questions.

User Research

Good design comes from understanding your users' needs, goals, and constraints. We are industry experts in conversation experience user research.

Design

We design conversations that meet your customers at their point of concern and guide them to a solution. This engages them with your brand and builds trust in your organization.

Team

The Banter team brings over 40 years of experience in voice & conversation research, design, and technology.

Susan Hura, PhDCo-Founder

A pioneer in voice and conversation user experience, with stints at Bell Labs, Intervoice, and SpeechUsability.

Susan Hura, PhDCo-Founder

A pioneer in voice and conversation user experience, with stints at Bell Labs, Intervoice, and SpeechUsability.

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Jenni McKienzieCo-Founder

Jenni has researched, designed and usability tested voice interactions for cars, home automation, and robots.

Jenni McKienzieCo-Founder

Jenni has researched, designed and usability tested voice interactions for cars, home automation, and robots.

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DaisyPretty Pupper

Daisy is a Lab-Chihuahua rescue pup. She doesn't know much about conversation design. But she is adorable.

DaisyPretty Pupper

Daisy is a Lab-Chihuahua rescue pup. She doesn't know much about conversation design. But she is adorable.

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Selected Clients

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